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Please setup a PC into the same LAN as the camera and the NVR is.Ģ-2. For Crystal/Mini2/Solo/Solo_Plus product:Ģ-1. If you can ping camera IP address from the NVR but the camera still cannot be connected by the NVR, please contact us by sending any email to further assistance.Ģ.

Please consulting with your IT technician for network environment re-adjustment.ġ-3-2-2-3.

during pinging the camera IP address from the NVR, this means the network status is not good and causing packets dropping. If you sometimes see any messages telling you about "Request timed out". If you still failed to ping the camera IP address from the NVR, please contact the camera vendor to do the camera troubleshooting.ġ-3-2-2-2. And re-arrange the camera to be located the same LAN as NVR is and try to execute the ping command again.ġ-3-2-2-1. Set the camera back to its factory default. The camera has been located in the same Local Area Network (LAN) as NVR is.ġ-3-2-2. If you are able to see any ping responding replied, it means the camera is accessible. With no any IP address conflict issue happening, connect the IP camera back again and run the ping command again mentioned in step 1-3. And remove the IP address conflict device or simply change the IP address for the device with IP address conflict issue.ġ-3-2.

Please try to find the device with the same IP address as the IP camera is in the same Local Area Network (LAN). If you see any of successful ping command responses, it means that there is IP address conflict issue happening. You should not see any of successful ping command responses while the IP camera is disconnecting. To leave the ping state, you can simply input a combination key with "CTRL+C".ġ-3-1. The main purpose for the option "-t" followed with the camera IP address is to ping the IP address constantly. Please be noticed that you should fill up the field with camera IP address information. Key-in "ping -t" in order to ping the camera IP address continuously. Search and find "Command Line" application with key word "cmd".ġ-3. Please login to the Windows system the Mainconsole server installed.

Please firstly disconnect the IP camera from the switch.ġ-2. Network re-adjustment if seeing "Request timed out"ġ-1. Contact camera vendor if failedġ-3-2-2-2. Re-connect camera back and run process 1-3ġ-3-2-2-1. Find if there is any IP address conflict issue happening.ġ-3-2. The main purpose for using ping command on checking camera accessibility is to:ġ.